Privacy Policy

Effective Date: 03/08/2025
Business Name: LRTechs
Business Type: Independent Jaguar & Land Rover Specialist
Location: Surrey, United Kingdom
Website: lrtechs.co.uk

LRTechs is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you contact us, visit our premises, use our services, or browse our website.

By using our services or submitting your personal information to us, you agree to the terms of this Privacy Policy.

1. What Information We Collect

We may collect and process the following types of personal information:

Personal Identification Information

Full Name
Home or Business Address
Telephone Number
Email Address

Vehicle Information

Vehicle Registration Number
Vehicle Make, Model, and Year
VIN (Vehicle Identification Number)
Service and Repair History

Other Information

Communications you send us via phone, email, or our website contact form
Payment and invoice details (where applicable)
Any customer preferences or special requirements

2. How We Collect Your Information

We collect your information in the following ways:

When you fill out a form on our website
When you call or email us directly
When you visit our premises in person
When you book a service or repair
When you engage with us via social media or online advertisements

3. How We Use Your Information

We use your personal data to:

Book and manage service appointments
Diagnose, repair, and maintain your vehicle
Contact you regarding your vehicle’s status or service updates
Respond to your enquiries and requests
Send service reminders or safety notices (e.g., MOT, recalls)
Issue invoices and process payments
Maintain service history for future reference and resale purposes
Improve our services and customer experience
Comply with legal obligations (e.g., insurance or HMRC requirements)

4. Legal Basis for Processing Your Information

We process your personal information under the following legal bases:

Contractual necessity – to carry out our service obligations
Consent – when you voluntarily provide your data (e.g., online forms)
Legal obligation – to meet regulatory or tax requirements
Legitimate interest – to improve our services and keep records of vehicle servicing

5. How We Store Your Information

We securely store your information using password-protected systems and, where appropriate, encrypted data storage. Physical records (if used) are stored in locked, access-controlled areas.

We retain service records and contact details for up to 7 years to comply with legal and service history needs.
Emails and telephone records are stored for as long as needed for customer service and business purposes.
You may request deletion or correction of your data at any time, as outlined below.

6. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

Trusted third-party suppliers for parts ordering and delivery
Payment processors or financial institutions
Government bodies or insurers (if legally required)
IT or CRM service providers who manage our systems (under strict data processing agreements)

All third parties are required to maintain strict confidentiality and comply with data protection regulations.

7. Your Data Protection Rights

Under the UK GDPR, you have the right to:

Access your personal data
Correct inaccuracies in your data
Request the deletion of your data (subject to legal exceptions)
Object to processing or restrict how your data is used
Withdraw consent at any time
Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details below.

8. Cookies & Website Analytics

Our website may use cookies or analytics tools (e.g., Google Analytics) to collect anonymous information about how visitors use the site. This helps us improve website functionality and understand user behavior. You can manage cookie preferences in your browser settings.

9. Third-Party Links

Our website may contain links to other websites (e.g., parts suppliers, social media). We are not responsible for the privacy practices or content of external sites. Please review their privacy policies before submitting your data.

10. Changes to This Policy

We may update this policy occasionally to reflect changes in the law or business operations. We recommend you review this page periodically. Major changes will be clearly communicated on our website.

11. Contact Us

If you have any questions or wish to make a data request, you can contact us at:

LRTechs
[Insert Business Address in Surrey]
📞 Phone: 01483 363249
📧 Email: support@lrtechs.co.uk

12. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk or call 0303 123 1113.